Visitor Privacy Notice
Data Protection Act, 2019, section 29 · Last updated: 13 October 2026
The estate you are visiting records visitors at its gate using LangoHub.
- The estate is the data controller. It decides how your information is used.
- Estate privacy contact: the estate management office
- LangoHub (Vanray Systems) runs the system for the estate as its data processor.
- Contact: privacy@langohub.app
What the guard records
| Item | Details |
|---|---|
| Your name and phone number | Always recorded |
| Your ID, passport or driving-licence number | Your card is shown to the guard and handed straight back. Nobody keeps your ID card. |
| Who you are visiting, the purpose, and your times in and out | Always recorded |
| Your vehicle's number plate | If you came in a vehicle |
| A plain photo of you or your vehicle | Only if the estate uses photos, and only after you have been told. Where the estate allows, you may decline a photo and be identified from your ID details alone. |
| ID scan | If the estate uses ID scanning, the guard may photograph your ID so the app can read your name and number. LangoHub does not save the ID image. You can ask the guard to type the details instead. |
Visitors under 18: guards record only your name, who you are visiting and the adult with you. No photo and no ID number. If you come alone, only your first name and the unit you are visiting are recorded.
Regular visitors: to speed up your next check-in, your name, phone and ID number are kept as a suggestion for the guard. They are deleted 12 months after your last visit.
Why
The estate collects this information:
- to identify people entering the estate and record their entry and exit times. Section 48 of the Private Security Regulation Act, 2016 allows this and limits use of the information to identification;
- to tell the resident you are visiting that you have arrived; and
- to keep residents and property safe, and to investigate incidents.
It is never used for marketing and never sold. We do not use facial recognition or any biometrics.
Do you have to give it?
The estate requires identification as a condition of entry. If you do not identify yourself, the guard may refuse you entry.
Who sees it
| Who | What they see |
|---|---|
| The estate's authorised managers and guards | Your visit record |
| The resident you visit | Your name and arrival time, by WhatsApp or in the app |
| LangoHub's service providers | Only what they need to run the system |
| Police | Only with a lawful request |
Where it is kept
Records are kept on secure servers outside Kenya, in the United States, with safeguards required by Kenyan law:
- encryption;
- access controls; and
- contractual protections.
How long
Visit records and photos are deleted automatically after 12 months. A record may be kept longer only if it is linked to a security incident under investigation.
Your rights
You can ask to see your record, correct it, delete it, object to it or restrict its use. Make your request:
- at langohub.app/data-request;
- by email to privacy@langohub.app; or
- through the estate office.
You can also complain to the Office of the Data Protection Commissioner: www.odpc.go.ke · 020 780 1800.
Full details: see the LangoHub Privacy Policy.